Scenario · Coordination & Workload
Air Traffic Controller scenario
Manage the flow, hold the course
Welcome to the control room. Participants take charge of a sector of airspace. Traffic builds up, the weather deteriorates, requests come from all sides — and every radio instruction must be right first time.
Just like your organisation during a peak in activity, the team must sequence flows, coordinate handovers between positions and constantly arbitrate between safety, punctuality and workload. Nobody sees everything: success depends on the quality of the exchanges.
Ideal for: operational teams, customer service, logistics, supply chain, front-line managers.
- ⏱ 90–120 min
- 👥 10–25 participants
- All levels
- Coordination & Workload
Session timeline
- 0–15 min Briefing & taking position — sector, phraseology rules, control positions.
- 15–35 min Phase 1 — Build-up — traffic doubles, frequencies saturate. Who delegates? Who withdraws?
- 35–55 min Phase 2 — Degradation — a storm over the area, a runway closes: the initial plan no longer holds.
- 55–70 min Phase 3 — Emergency — a crew declares a problem on board: prioritise without losing the rest of the traffic.
- 70–120 min Debriefing — workload, communication, coordination, transfer to daily work.
Roles
Supervisor
Overall view, arbitration, workload distribution.
Approach
Sequencing and spacing arrivals.
Tower
Runways, take-offs, landings.
Coordination
Handovers with neighbouring sectors.
Each participant has their own role, information and responsibilities: nobody watches from the sidelines.
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Learning objectives
By the end of the session, participants will be able to:
- use standardised communication (phraseology, read-back, closed loop);
- spot signs of overload in themselves and others, and redistribute the workload;
- coordinate interfaces between several interdependent teams;
- maintain a shared picture of the situation in a continuous flow;
- prioritise an emergency without disrupting the rest of the activity.
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What we observe
- The quality and brevity of radio messages
- Gaps in handovers between positions
- The moment the team tips into overload
- The ability to ask for and offer help
- The supervisor: steering or doing it themselves?
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Debriefing focus
- Stress / performance curve: finding your tipping point
- Mental workload and delegation
- Interfaces between departments: where information gets lost
- Standardise to free up attention
Programme sheet
Practical information
Everything you need to organise the session in your organisation.
| Audience | Operational teams, customer service, logistics, supply chain, front-line managers, schools. |
| Prerequisites | None. The scenarios are designed for non-specialists: everything is explained during the briefing. |
| Objectives | Develop workload management, standardised communication and inter-team coordination in a continuous flow. |
| Duration | 90 to 120 minutes, debriefing included. |
| Group size | 10 to 25 participants per session, in rooms of 4 to 6 controllers. |
| Level | All levels |
| Theme | Coordination & workload management |
| Format | In person, in-house, at your premises or a seminar venue, in France and internationally. We bring all the equipment; you provide tables, chairs, electricity and an internet connection. |
| Teaching methods | Briefing, immersive simulation in which every participant is active, structured four-step debriefing (decompression, facts, analysis, transfer). |
| Assessment | Behavioural observation grid, participant self-assessment, satisfaction questionnaire, formal transfer commitments. |
| Lead time | Agreed with you when you contact us, depending on your dates and our availability. |
| Price | On quotation: it depends on group size, location, duration and number of sessions. |
| Accessibility | Sessions can be adapted for people with disabilities: contact us beforehand so we can plan the necessary adjustments together. |
| Contact | contact@seriousgame.fr — +33 6 75 53 47 69 (WhatsApp) |
Book this scenario for your organisation
We come to you, anywhere, with all the equipment. Let’s talk about your group, your objectives and your dates.